Policies

By choosing to shop with P.A. Jewelers, you accept the following terms & conditions.

General Policies


P. A. Jewelers jewelry has been individually inspected & cleaned and gives all evidence of lasting value and wearability. The prices are deeply discounted from traditional jewelry store prices and are reflective of the understood condition of the items. P. A. Jewelers jewelry is sold “as is” and, as with all fine jewelry, requires thoughtful wear.

Exchange & Refund Policy

An exchange & return policy is available to the original purchaser with a valid P. A. Jewelers receipt. All merchandise is eligible for exchange or return for in-store credit only within 60-days of purchase. Returned item(s) must be in as-sold, unmodified (including resizing), & unworn condition. New merchandise is solely warranted through the manufacturer, if applicable.

Limited Warranty

A limited warranty is available to the original purchaser with valid P. A. Jewelers receipt. Limited warranty coverage includes:

First 3 months after purchase:

  • Replacement of side stones if a setting defect is present
  • Loose stones not requiring prong work, including center or side stones
  • Broken shank if broken at sizing seam
  • Damage from defect in jewelry item, not due to normal wear and tear or accident

After 3 months:

  • We are happy to help with all of your repair needs after three months, or if the repair is not covered by the list above. Repair fees will apply, including the replacement cost of stones.

Exchange & Return and/or Warranty Exceptions & Exclusions

The P.A. Jewelers Exchange & Return and Limited Warranty Policies DO NOT cover the following items:

  1. Any damage to your jewelry purchase due to negligence or abuse. For Example: If a stone is lost due to bent, damaged, broken, or worn-out prongs, P. A. Jewelers is not responsible for the replacement of the stone or the re-tipping/replacement of the prongs.  If the jewelry was neglected and abused, the limited warranty becomes null and void.
  2. If another jeweler performs any work or sizing on an item purchased from P. A. Jewelers, we will not be held responsible for any loss or defect and the limited warranty becomes null and void.
  3. The loss of a center stone, such as a diamond, is not covered under the P. A. Jewelers Limited Warranty.  Center stone loss may be covered under your Homeowners Insurance policy.  Please note that a separate insurance rider may be required to fully cover all of your fine jewelry pieces. Please contact your insurance company for more information regarding your insurance policy limits and requirements.

Repair Costs

To receive a repair cost estimate P. A. Jewelers will need to inspect your piece in person. We will contact you with a cost estimate for you to approve and/or submit to your insurance company, prior to making the repair.

Special Order & Custom Jewelry

All special orders & custom jewelry are non-refundable, non-exchangeable & require a 50% non-refundable deposit before ordering or beginning work. Every effort is made by P. A. Jewelers to accurately acquire, manufacture or produce the item(s) so ordered. Full payment upon receipt of a special order or custom work will denote the customer’s complete satisfaction. If a special order or custom jewelry piece is not picked up by the customer within 60-days of notice of receipt &/or completion, the item will be sold by P. A. Jewelers to recoup our costs, & all payments will be forfeited.

Layaway Policy

All layaways require a minimum of a 20% deposit & are held for 60-days. Layaways cancelled or not paid for & picked up within 60-days will be returned to inventory & all payments will be forfeited.

Effective 2/12/2025